FAQ's

Order Information

 

How do I access my account?

To access your account, please follow these steps: 1. Visit our website: www.bugalugspetcare.com 2. Login: Click the “my account” or “login” icon located at the top right corner of the homepage (Desktop) or left side navigation bar (Mobile). 3. Enter Details: Enter your registered email address and password in the provided fields. 4. Access your account: Once logged in, you will now have access to account where you can view your order history, update your personal information and manage your preferences. If you have any issues completing the above steps, please reach out to our customer support team: support@bugalugscare.com to get help from a member of our team.

 

How do I create an account?

Creating on account on our website is simple: 1. Visit our website: www.bugalugspetcare.com 2. Sign up: click the “signup” icon in the top right of the home page (desktop) or Left side navigation bar (mobile) and click the “register” button. 3. Register: Enter your Name, Email Address and Password in the fields provided 4. Confirmation: You will then receive a confirmation email and will then be able to access your account whenever you like. If you have any issues completing the above steps, please reach out to our customer support team: support@bugalugspetcare.com to get help from a member of our team.

 

Where can I access my order confirmation?

Once you've made your purchase, you should receive an automatic confirmation email. If you haven't received it, please check your spam folder or any other email addresses you've used to register. You can also view your order history and check for current orders in your online account. If you still can't find your confirmation email, please contact our customer service team at support@bugalugscare.com. Please include your full name within the email, and our customer service will be able to help.

 

What do I do if my item is faulty?

If you suspect that your product is faulty, kindly reach out to our customer service team at support@bugalugscare.com Please provide details about the issue, including your order information and any relevant details such as photos of the product at fault.