Privacy Policy

Last Updated: May 24, 2026

Welcome to Bugalugs Pet Care (“Bugalugs,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

Full name
Billing and shipping address
Email address
Phone number
Payment information
Order history
Account login details
Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages viewed
Referral links
Shopping activity
Cookies and tracking data
2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Improve our website and services
Send order confirmations and shipping updates
Prevent fraud and unauthorized transactions
Personalize your shopping experience
Send promotional emails and marketing communications (you may opt out anytime)
3. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties that help us operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Marketing and analytics providers
Customer service platforms

These third parties are only permitted to use your information to provide services on our behalf.

We may also disclose information if required by law or to protect our legal rights.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic.

Cookies may help us:

Remember your preferences
Keep items in your shopping cart
Understand customer behavior
Deliver relevant advertising

You can modify your browser settings to disable cookies; however, some website features may not function properly.

5. Email Marketing

By subscribing to our mailing list or placing an order, you may receive promotional communications from us.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no online transmission or storage system can be guaranteed 100% secure.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

Accessing the information we hold about you
Requesting corrections
Requesting deletion of your data
Opting out of marketing communications

California residents may have additional rights under the California Consumer Privacy Act (CCPA).

To exercise any privacy rights, please contact us using the information below.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Bugalugs Pet Care
Email: support@bugalugspetcare.com
Website: www.bugalugscare.com