Terms of service

Terms of Service

Last Updated: [May 05,2026]

Welcome to Bugalugs Pet Care ("Bugalugs", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Eligibility

To use this website or place an order, you must:

  • Be at least 18 years old or have permission from a parent or legal guardian;

  • Provide accurate and complete information;

  • Use a valid payment method that you are authorized to use.

2. Account Information

You are responsible for maintaining the confidentiality of your account information and password.

You agree to provide current, complete, and accurate information for all purchases made through our website.

3. Orders and Acceptance

All orders are subject to product availability and acceptance by Bugalugs.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

  • Product unavailability;

  • Pricing errors;

  • Suspected fraud;

  • Violation of these Terms.

If payment has already been processed for a canceled order, we will issue a full refund to the original payment method.

4. Pricing and Payment

All prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated.

Applicable taxes may be added at checkout in accordance with state and local laws.

We reserve the right to correct pricing errors and update prices without prior notice.

Promotional codes and discounts are subject to separate terms and may be modified or canceled at any time.

5. Shipping and Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

Shipping delays may occur due to weather conditions, carrier delays, customs processing, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly provided addresses.

Risk of loss and title for products pass to the customer upon delivery to the carrier.

6. Returns and Refunds

Our Return & Refund Policy forms part of these Terms of Service.

Please review our Return & Refund Policy for details regarding eligibility, return periods, and refunds.

Certain products, including opened hygiene or grooming products, may not be eligible for return unless defective or damaged.

7. Intellectual Property

All content on this website, including text, graphics, logos, product images, designs, and trademarks, is the property of Bugalugs or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without our prior written consent.

8. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with website security;

  • Submit false or misleading information;

  • Use automated systems or bots without authorization.

We reserve the right to terminate access for violations of these Terms.

9. Disclaimer of Warranties

Our website and products are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

10. Limitation of Liability

To the maximum extent permitted by law, Bugalugs shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or purchase of products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Bugalugs, its affiliates, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of such websites.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will become effective immediately upon posting to the website. Continued use of the website constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Bugalugs conducts business, without regard to conflict of law principles.

15. Contact Information

Questions regarding these Terms may be submitted through our website's Contact Us page.