Shipping policy

Last Updated: April 22,2026

Thank you for shopping with Bugalugs Pet Care. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment is successfully received.

Orders are not processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay, we will notify you through the contact information provided with your order.

Shipping Times

Estimated delivery times are as follows:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping (if available): 1–3 business days

  • International Shipping: 7–21 business days depending on destination and customs processing

Please note that delivery times are estimates only and are not guaranteed.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the shipping destination, package weight, and selected shipping method.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information, when available.

Tracking updates are provided by the carrier and may take up to 24–48 hours to become active.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect shipping address is entered, please contact us immediately before the order ships. Once an order has been shipped, we may be unable to modify the delivery address.

Bugalugs is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is under the carrier's control.

Bugalugs is not responsible for delays caused by:

  • Weather conditions

  • Carrier service interruptions

  • Customs processing

  • Natural disasters

  • Other events beyond our control

If your package is lost or significantly delayed, please contact the shipping carrier directly. We will make reasonable efforts to assist in resolving shipping issues.

International Shipping

International orders may be subject to import duties, customs fees, taxes, and other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in product or shipping prices.

Customers are responsible for complying with all import regulations applicable in their country.

Damaged Shipments

If your order arrives damaged, please retain all packaging materials and contact us promptly with photos of the package and product so we can assist with a resolution.

Contact Us

For shipping-related inquiries, please use the Contact Us page available on our website.