Term Of Service

1. Eligibility to Use Our Website

To place an order through our website, you must:

Be at least 18 years old or have permission from a parent or legal guardian
Provide accurate and complete information
Use a valid payment method that you are authorized to use

By placing an order, you confirm that all information provided is true and accurate.

2. Account Information

You are responsible for maintaining accurate account information, including your billing address, shipping address, phone number, and email address.

We reserve the right to suspend or terminate accounts containing false or misleading information.

Your use of our website is also governed by our Privacy Policy.

3. Orders & Acceptance

All orders are subject to availability and acceptance.

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of the order. We reserve the right to refuse or cancel any order at our discretion, including due to:

Product availability issues
Errors in pricing or product information
Suspected fraud or unauthorized transactions
Violation of these Terms

If payment has already been processed for a canceled order, a full refund will be issued.

4. Pricing & Payment

All prices displayed on the website are listed in U.S. Dollars (USD) unless otherwise stated.

Applicable sales tax may be added at checkout based on your shipping location.

We reserve the right to correct pricing errors or inaccuracies at any time without prior notice.

Promotional codes and discounts are subject to their own terms and conditions and may be modified or canceled at any time.

5. Shipping & Delivery

Estimated shipping times are provided at checkout and may vary depending on carrier operations, weather conditions, holidays, or other factors outside our control.

We are not responsible for delays caused by shipping carriers or third-party logistics providers.

Customers are responsible for providing an accurate shipping address. Orders shipped to incorrectly entered addresses may not be eligible for replacement or refund.

Risk of loss and title for products pass to the customer upon delivery to the carrier.

6. International Orders

We may offer international shipping to selected countries.

International customers are responsible for complying with local laws, regulations, import duties, customs fees, taxes, and other charges applicable in their country.

We are not responsible for delays caused by customs processing.

7. Returns & Refunds

Please review our Refund & Return Policy for complete details regarding returns, exchanges, and refunds.

Certain items, including opened hygiene or grooming products, may not be eligible for return unless defective or damaged.

Returned items must be unused and in original packaging unless the item was received damaged or defective.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Product images
Text
Graphics
Branding
Website design
Product descriptions

is the property of Bugalugs Pet Care or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, or commercially exploit any content without prior written permission.

9. Prohibited Uses

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with website security
Submit false or misleading information
Copy or exploit website content without permission
Use automated systems or bots to access the website

We reserve the right to terminate access for violations of these Terms.

10. Disclaimer of Warranties

Our products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee uninterrupted or error-free operation of the website.

To the fullest extent permitted by law, we disclaim all warranties including merchantability and fitness for a particular purpose.

11. Limitation of Liability

To the maximum extent permitted by law, Bugalugs Pet Care shall not be liable for any indirect, incidental, consequential, or special damages arising from:

Use of the website
Product purchases
Delivery delays
Loss of data
Website interruptions

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Bugalugs Pet Care and its affiliates from any claims, damages, liabilities, costs, or expenses arising from your misuse of the website or violation of these Terms.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with a revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the United States and the applicable laws of the State in which our business operates, without regard to conflict of law principles.

15. Contact Information

If you have questions regarding these Terms of Service, please contact us through our website contact page.